FAQs

Club kind is a loyalty program that rewards members with points every time they shop on cocokind.com! All members can redeem points for full-sized products and discounts, plus have access to exclusive benefits like shipping discounts (U.S. only), birthday gifts and special sales and offers. Members can also earn points for things like following us on social media, leaving us a review, and referring friends.

Depending on which level of our program you’re in, you can earn 1X, 1.25X, or 1.5X points for every dollar you spend. There are also special actions you can take (see above for details)!

Yes, points expire after 12 months of account inactivity. To remain active, you must earn or redeem points.

It’s free to enroll! Just create an account on cocokind.com and you’ll automatically be enrolled in club kind. If you’ve already created an account, you’re all set!

Members can redeem points for select full-sized products or coupons.

No, unfortunately we cannot refund or exchange free products unless your products arrived damaged.

No, you can currently only earn rewards for cocokind.com purchases.

Your friend must make their first purchase of $50+ using your referral link in order to receive your referral points. Be sure to remind your friend to make their purchase!

Points earned with each purchase are updated once your order is processed. Points earned using other program benefits may be reflected immediately in your account, with the exception of referrals. If you have additional questions about points, please contact our customer support team at info@cocokind.com.

Fraud prevention ensures all customers will have a waiting period of at least 30 days from the day they set their birthday. If you sign up and set your birthday to more than 30 days away, there is no issue. You will receive the reward on your birthday. If you sign up and set your birthday to less than 30 days away, you will need to fulfill a waiting period of 30 days from the date you set your birthday.

Please contact our customer support team at info@cocokind.com.

You are automatically enrolled in our rose level. In order to reach our turmeric level, you must spend at least $100 within 12 months. In order to reach our matcha level, you must spend $200 within 12 months. Please note, you will be moved to your next tier 21 days after your qualifying purchase in case of returns.

Unfortunately, our free shipping thresholds only apply to orders within the U.S. International rates will apply for those outside of the U.S.

Once your review is verified, you will earn your points. If you have questions, please reach out to info@cocokind.com.

You cannot add a free product to an order containing a subscription. Please remove your subscription item and add a non-subscription product to your cart in order to redeem your free product.

We will email you a promo code for your free swag item one day after you successfully join a tier. You must add the item to your cart and apply the promo code in order to receive it.