We’re sad to hear that our products may not have worked out for you. Everyone’s skin is unique, after all. Within 30 days of delivery, you may ship our products back to us at COCOKIND, 366 10th Street, San Francisco, 94103. You are responsible for the shipping cost. If we receive the product and it is in good condition, we will issue a refund or credit based on your request. We are unable to conduct product exchanges at this time.
We would also love to hear from you at email@example.com what you think we can do to improve our products!
Canadian Customs and Other Charges Policy
Canadian orders may be subject to import duties and fees, taxes, and other charges. All additional charges are the customer’s responsibility. Cocokind does not collect any duties and or/taxes and we cannot predict what your charges may be. Once your order has shipped, we are unable to refund any shipping costs incurred should you not accept the customs charges. Cocokind would like our customers to be aware of these factors before placing an order with us. If you wish to cancel your order prior to shipping, please contact firstname.lastname@example.org.
Canadian orders may take 7-21 business days for delivery. It is common for packages to be marked as “Delivered” only to arrive later.